This policy is only applicable for purchases made through ssfhome.com

• ssfhome.com currently delivers to Peninsular Malaysia only, with the exception of island areas. (Pulau Langkawi, Pulau Pangkor, Pulau Redang, Pulau Tioman etc) via parcel delivery or truck delivery, as determined by our system during checkout.
• Orders are processed on the ‘First In, First Out’ basis, which means each order is handled in the exact sequence it is received. This ensures a fair and systematic approach.
• For parcel delivery, the order processing time is 3 to 5 working days (excluding Saturday, Sunday and public holidays) and the transit time is subject to the courier service partner’s timeline.
• For truck delivery within Klang Valley, the order processing time is 3 to 5 working days (excluding Saturday, Sunday and public holidays). The transit time is subject to delivery slot availability. You will be contacted for delivery arrangement once a delivery slot is available.
• For truck delivery outside Klang Valley, the order processing time is 10 to 14 working days (excluding Saturday, Sunday and public holidays). The transit time is subject to delivery slot availability. You will be contacted for delivery arrangement once a delivery slot is available.
• Please ensure to provide the correct contact number and delivery address for delivery schedule arrangement and to avoid unsuccessful delivery attempt and additional service fees.
• In the unlikely occurrence of a wrong or damaged product being delivered, please contact our Customer Service Team within 7 days from the date you received your order.

• Order processing time: The duration it takes for internal documents generation, AWB booking, delivery slot and schedule arrangement, picking and packing
• Transit time: The duration it takes for the order to travel from our warehouse to the customer’s delivery address after dispatch.
• Parcel delivery: Parcel delivery is sent by using SkyNet. Tracking number will be sent through email once your order is ready to be dispatched from our warehouse.
• Truck delivery: We will contact you to arrange the earliest delivery slot available.
• Working days are from Monday to Friday, excluding Saturday, Sunday and public holidays.
• Orders are processed on the ‘First In, First Out’ basis.
• Please be aware that delivery timeline may take a little longer during peak seasons, promotional periods, or in the event of unforeseen circumstances.

• Weight (kg) is based on either actual weight or volumetric – whichever higher.
• We reserve the right to change the delivery rate at any time without notice.
• If no delivery option available to your location, you may contact us or visit the nearest SSFHOME outlet.

• For parcel delivery, we ship the orders via our courier service partner, SkyNet Malaysia. The first delivery will be attempted without any pre-arranged schedule. In the event of a failed first delivery, there will be a second attempt to deliver your product(s).

• For truck delivery, your delivery will be scheduled once a delivery slot is available. Once the slot availability has been confirmed, our Logistics Department will be in contact with you to arrange a date of delivery.
• Please ensure that someone is available to receive the product(s) on the agreed date and time. If no one receives the delivery, we will reschedule another delivery date but with a charged reschedule delivery fee.
• For any changes or enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 working days in advance so that we can make the necessary arrangements.
• If rescheduling was made in less than 2 working days, extra delivery charges will be imposed.
• Only one-time change on the delivery schedule is allowed after the first delivery schedule is confirmed.
• In the event where your order cannot be delivered as you are not contactable to schedule or reschedule a delivery, your order will be held for a maximum of 14 Days from the date of first attempted failed delivery. Our team will follow up with an email, and if there is no response, your order will be cancelled without refunds.
• Any additional payment must be made through SSFHOME customer service team only. The truck drivers are not authorized to collect any cash or fees. If you are asked for payment, please refuse and contact our customer service immediately.

• Additional delivery service fees may be applied under specific circumstances. Our customer service team will get in touch with you to provide further details and assist related additional payments. Please refer to the table below for further details:
• All urgent delivery requests, specific delivery time requests, and last-minute delivery rescheduling are subject to the availability of the requested delivery date and time slot.

• For condominiums / apartments within Klang Valley that impose entrance restriction on 3-tonne lorry, additional delivery service fee of RM80 will be charged for carrying from the guard house to the customer house. Kindly refer to the list of related condominiums / apartments below:

• Installation service is available for applicable furniture products and can be selected on the product page before adding the products into the shopping cart. Installation charges apply.
  • For selected furniture products, installation service is not provided. Self-assembly is recommended. Customers may contact our Customer Service to request the installation service, subject to applicable installation charges.
• While the optional installation service is available, customers opting to assemble the product themselves do so at their own risk, by assuming all responsibility for any damage arising from self-assembly. SSFHOME is not responsible for any damage arising from improper assembly. Please note that assembly instructions may not be provided.

• SSF will only hold your order for a maximum of 7 days from the earliest date that your order can be delivered from our warehouse or else there will be a RM25 charge per day with a maximum of 14 Days. In the event where we are not able to contact you to reschedule a delivery towards the end of the holding period, your order will be cancelled without refunds.